Major accountabilities:

• Serves as Subject Matter Expert for Sales Order & Account Receivables management, Customer management, Billing / Invoicing process with broad knowledge in customer/pricing master

• Lead cross-functional communication related to order management, Customer communication 

• Operational oversight to provide services at expected levels with a clear customer focus, including managing exceptions. Provides functional guidance for the service line teams. Interacts proactively within stakeholders to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes

• Involve SAP4 Hana Project in Sales order management, Billing/Invoicing Process for user testing and data validation

• Review all changes to current policies, processes and procedures for the functional area before final approval

• Support the measurement and delivery of service levels and KPI target

• Manage transitions and knowledge transfer, monitoring critical deliverables per agreed timelines

• Resolve all escalated issues and disputes

• Ensures productivity, continuous improvements and seamless service

• Collaborates with key stakeholders, including accounting authorities/auditors

• ​Manage Day to day sales order manangement and billing activities

Minimum Requirements:
• ​5-10 years of Financial experience, with in-depth functional expertise in sales order/AR management, Customer management Operations Management and Execution in AR/ Sales/ Billing management

• ​Demonstrated ability to work effectively in a multi-national, matrix organization

• ​Previous experience in related function ( Sales order/ Billing, Reporting, Customer management, Pricing/Customer master management etc) preferred

• ​SAP knowledge

• ​Experience of managing projects driving performance (e.g. SAP implementation/enhancement) is preferred

• ​Business level of English proficiency

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.